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PROFESSIONAL HISTORY | EDUCATION | HONORS | VOLUNTEERING

PROFESSIONAL HISTORY

Principal and Owner
Ellipsis Partners, Baltimore, Maryland

• Founder and executive officer for Internet strategic consulting company serving associations, nonprofits, and municipalities
  
• Established business plan, financed company start-up, defined service areas, built team, and crafted operational policies for a business that offers consulting services in support of new technology initiatives.
• Specific service areas include strategic planning for technology, organizational change management, distance learning, Internet marketing, and overall process management for technology initiatives.
• Clients include charities, foundations, professional and trade associations, educational institutions, social service agencies, and municipal government organizations.

President and CEO
e.ssociation, llc., Baltimore, Maryland

• Founded a web portal company serving the not-for-profit sector. Company designed web community applications including communications and interactive tools, transactions, progressive profiling, e-forms, ad/sponsor tracking and ecommerce capabilities.
• Develop e-marketing campaigns and deploy services to track web traffic and translate findings into organizational intelligence.
• Identify, negotiate and implement ecommerce relationships for our nonprofit partners through internal initiatives and third-party commercial agreements.
• Secure merchant/sponsor/advertiser ecommerce relationships for nonprofit partners.
• Consultant to nonprofit executives on Internet strategy, ecommerce, online community and e-marketing.

• Led the instructional design and delivery efforts for a multi-million dollar international distance learning company using satellite, videoconferencing, networked PCs, and Internet tools.
• Chief architect behind the Caliber Learning Model which included managing instructional developers, multimedia developers, web designers, video and live television producers to create an integrated, multi-platform design approach to distance learning.
• Educated and supported the transition of university professors, instructors, and corporate trainers to delivery in a distributed learning environment. Provide expertise and counsel on distance learning design principles, courseware conversion and presentation skills for distance learning.
• Validated the impact of learning and the efficacy of Caliber's tools through student and instructor feedback, outcome results and related course data.
• Provided on-camera hosting and program moderation for live broadcasts with Microsoft, Computer Associates, Deloitte & Touche, Projects in Knowledge, Johns Hopkins University, University of Pennsylvania and several internal Caliber events.
  

  Director of Information System Services
  American Association of Retired Persons (AARP), Washington, D.C.

• Ensured efficient use of the Association's computing resources through comprehensive requirements analysis, technical training, education programs, help desk/technical support, Internet/Intranet development and support, and production services.
• Managed an operating budget in excess of $1.5mil and a team of 40 analysts, trainers, technical support and development professionals.
• Directed the development and expansion of AARP's award-winning Internet and Intranet sites, including on-line transactions processing and internal information services.
• Appointed to head Association-wide task force in the exploration of distance learning technologies. Led a needs analysis of the organization, technologies research, staff education efforts, and pilot projects to assess the utility of various communications technologies (satellite, desktop video conferencing, LAN/WAN communications, interactive television, etc.). Efforts resulted in the Board approval to allocate over $4.3 mil in LAN infrastructure, over $1 mil to install downlinks in each field office, implementation of AARP's Internet presence, and the exploitation of commercial on-line services.
  

• Conducted extensive survey analysis of staff skills competencies and job requirements which served as the basis for a 3-year training agenda for over 300 field staff.
• Implemented the Adjunct Instructor Program which utilized staff from outside the department to support over 25% of the instructional curriculum at little/no cost to the department.
• Re-engineered the manual processes of the Help Desk by establishing an automatic call distribution system and implementing an on-line tracking tool, resulting in an over 300% increase in call capture rate and 90% reduction in turn-around time.
• Implemented a Skills Assessment program using CBT to test employees on their software competencies as part of the hiring practice.

EDUCATION
Master of Education
Bowling Green State University, Bowling Green, Ohio
Specialization: Teacher Education / Curriculum and Instruction

Bachelor of Arts & Sciences
Western Illinois University, Macomb, Illinois
Specialization: English Education-Composition and Linguistics

Illinois and Ohio Teaching Certificates

HONORS
Techpreneur of the Week, Baltimore Business Journal

Civic Service Contributing Mentor, Maryvale Preparatory School for Girls

Best Distance Learning Program for Corporate Audiences
awarded to the Caliber Learning Network Program Design Group, United States Distance Learning Association

Most Significant Advance in Distance Learning
awarded to the Caliber Learning Network, United States Distance Learning Association

Outstanding Woman of Technology, WJLA TV in Washington, D.C.

One of the Top 100 Women in Computing, McGraw Hill Publishers

VOLUNTEERING

Technical Advisor - YouthNoise
Provided pro bono consulting to this early stage 501(c)3 organization, a project of Save the Children

Advisory Board Member - Baltimore Kids Online
Technical advisor to youth-based technology education and workforce initiative, Baltimore

Advisory Board Member - CWIT
University of Maryland Center for Women and Information Technology (CWIT), 1999-2001

Hosted and facilitated "Women in Technology" forum for high school juniors and seniors at the Maryvale Prep School, Baltimore, 1999

Founder, Washington Metropolitan Distance Learning Association
Initiated and convened the first USDLA Washington Metropolitan Chapter for professionals from K-12, higher ed., continuing ed., business, technology vendors, corporate training, government, and nonprofit sectors.

Ordained Elder (Music & Worship and Christian Education)
Christ Presbyterian Church, Fairfax, Virginia

PROFESSIONAL HISTORY | EDUCATION | HONORS | VOLUNTEERING